Frequently Asked Questions
What Shipping Methods Are Available?
We use our own personnel for deliveries within Colombo city limits. All other deliveries island wide are handled by one of the reputed third party shipping companies like Prompt and Domex.
How Long Will it Take To Get My Package?
Order will be processed on the same day and products will be delivered within 1-7 working days depending on your location.
How Do I Track My Order?
Please visit this link to track your orders.
How Do I Place an Order?
- Select the product you need to order and click add to cart button.
- Click the cart button to check your orders you have made.
- Click checkout button.
- Select payment method: Cash on Delivery, Bank Transfer, Card Payment or any other payment method.
- Fill in your details and checkout.
- You will get a notification via email on the products you have ordered and order ID.
- Order will be delivered to you in 1-7 working days depending on your location.
How Should I to Contact if I Have Any Queries?
You can call us on: +94 777 426 846 | +94 77 129 129 7
or email: info@jaic.lk
or visit our showroom.
Do I Need an Account to Place an Order?
Yes, you need to create an account before you place an order. You can also create one when you are on the checkout page. Having an account will allow you to get all offers and updates directly into your mailbox.